Privacy Policy

Last updated: 29 September 2026

At Artefact, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Made By A Pty Ltd (ABN 31 647 556 063), trading as Artefact (“Artefact”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit or use our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Who we are

Made By A Pty Ltd trading as Artefact
ABN: 31 647 556 063
Address: 72 Bull Street, Cooks Hill NSW 2300, Australia
Phone: 0477 222 622
Email: info@artefact-artefact.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with Artefact, we may collect personal information including:

• your name

• email address

• phone number

• billing and delivery address

• shipping information

• purchase and order details

• payment-related information required to process your purchase

• information you provide when contacting us

• information provided in connection with custom jewellery enquiries or bookings

• marketing and communication preferences

• information provided when joining an Artefact VIP or early-access list

• information provided when entering a competition, giveaway or promotion

• information about your interactions with our website, including IP address, browser type, device information and pages visited.

We generally do not collect sensitive information about you.

3. How we collect personal information

We may collect personal information directly from you when you:

• make a purchase through our website

• contact us by email, phone, social media or through our website

• subscribe to our email marketing

• join an Artefact VIP or early-access list

• submit a custom jewellery enquiry or booking

• enter a competition, giveaway or promotion

• otherwise provide information to us.

We may also collect certain information automatically when you browse our website through cookies, pixels, analytics tools and similar technologies.

4. How we use your personal information

We may collect, hold, use and disclose your personal information for purposes including:

• processing and fulfilling your orders

• processing payments

• arranging delivery of your purchases

• communicating with you about your orders

• responding to enquiries and customer service requests

• managing custom jewellery enquiries and bookings

• providing information about Artefact products, collections, launches and events

• providing VIP, early-access and exclusive shopping opportunities

• sending marketing communications where you have consented to receive them

• administering competitions, promotions and giveaways

• improving our website, products and customer experience

• understanding how customers interact with our website

• measuring and improving the effectiveness of our advertising

• preventing fraud, misuse or unlawful activity

• complying with our legal and regulatory obligations.

We may also use your information for purposes that are reasonably related to these purposes and that you would reasonably expect.

5. Marketing communications

If you subscribe to Artefact's mailing list or otherwise provide consent to receive marketing communications, we may send you emails about:

• new collections and product launches

• early-access opportunities

• VIP events and shopping opportunities

• promotions and offers

• events and other Artefact updates.

Our email marketing is managed through Klaviyo.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in one of our emails or by contacting us at info@artefact-artefact.com.

Unsubscribing from marketing communications will not affect transactional communications that we need to send you, such as order confirmations, shipping updates or information relating to an existing purchase.

6. Shopify and payment processing

Our website is operated using Shopify.

When you make a purchase through the Artefact website, your order and related personal information may be processed through Shopify and the payment services available at checkout.

Payment methods available to customers may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• PayPal

• Afterpay

• Shop Pay.

Artefact does not generally store your full payment card details. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy policy and security practices.

Shopify and the relevant payment providers may process personal information necessary to authenticate, authorise and complete transactions, prevent fraud and provide their services. Shopify's current consumer privacy policy explains that Shopify may process information when consumers interact with merchants using Shopify.

7. Cookies, Meta Pixel and website analytics

Our website uses cookies and similar technologies to help us operate and improve the website, understand how visitors interact with our website, and support our marketing and advertising activities.

We use the Meta Pixel, provided by Meta Platforms, Inc., to help us:

• measure the effectiveness of our advertising on Facebook and Instagram

• understand actions visitors take on our website after interacting with our advertisements

• measure website activity

• optimise our advertising

• deliver or support relevant advertising.

The Meta Pixel may collect information such as your IP address, browser and device information, pages visited, actions taken on our website, and information about interactions with our advertisements.

Meta may receive information about activity on our website through the Meta Pixel and may combine information received through its business tools with information it otherwise holds, in accordance with its own policies and applicable law.

We may also use cookies and similar technologies provided by Shopify, Klaviyo and other third-party service providers to support website functionality, analytics, advertising and marketing.

You can manage or restrict cookies through your browser settings and, where available, through privacy or cookie controls provided on our website. You can also manage certain advertising preferences through your Meta account.

Disabling or restricting cookies may affect some features or functionality of our website.

8. When we disclose personal information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These third parties may include:

• Shopify and website technology providers

• payment processors and payment service providers

• PayPal

• Afterpay

• delivery and shipping providers

• Klaviyo and other marketing service providers

• Meta Platforms, Inc. and its related entities

• analytics and technology providers

• IT and technical service providers

• professional advisers, such as accountants, lawyers and insurers

• government authorities, law enforcement agencies or other parties where required or authorised by law.

We do not sell your personal information.

However, we may share certain information with service providers and advertising platforms, including Meta, through technologies such as the Meta Pixel for advertising, measurement and website analytics purposes.

9. Overseas disclosure

Some of the third-party service providers we use may store, process or otherwise handle personal information outside Australia.

These providers may include Shopify, Klaviyo, Meta, PayPal and Afterpay.

Depending on the service and circumstances, personal information may be transferred to or stored in countries outside Australia, including the United States, United Kingdom, Canada, countries within the European Union, Singapore and other countries where our service providers or their service providers operate.

For example, Klaviyo processes customer data on behalf of its customers and may process information such as names, email addresses, phone numbers, IP addresses and cookie data.

Afterpay's current Australian privacy policy states that personal information may be transferred to or stored in Australia, New Zealand, the United States, Canada, the United Kingdom, the European Union, China, the Philippines and Singapore, among other locations.

Where required by applicable privacy laws, we take reasonable steps in relation to overseas disclosures and the protection of your personal information.

10. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, these measures may include secure systems, access controls, authentication procedures and the use of reputable third-party service providers.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our products and services

• maintain transaction and business records

• communicate with you

• comply with legal and regulatory obligations

• resolve disputes

• prevent fraud and protect our business.

When personal information is no longer required, we may securely delete or de-identify it where reasonably practicable.

12. Accessing and correcting your information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To request access to or correction of your personal information, please contact:

info@artefact-artefact.com

We may need to verify your identity before providing access to or correcting personal information.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

13. Privacy complaints

If you believe that Artefact has mishandled your personal information or breached an applicable privacy law, please contact us first so that we can investigate and respond to your concern.

You can contact us at:

info@artefact-artefact.com
0477 222 622
72 Bull Street, Cooks Hill NSW 2300, Australia

We will acknowledge and investigate privacy complaints and aim to resolve them within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC website.

14. Third-party websites

Our website may contain links to third-party websites, including social media platforms and other online services.

Once you leave the Artefact website, we are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

15. Children's privacy

Our website is not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable privacy laws.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Made By A Pty Ltd trading as Artefact
ABN: 31 647 556 063
72 Bull Street, Cooks Hill NSW 2300, Australia
0477 222 622
info@artefact-artefact.com