We will accept walk-ins where we can, but to avoid disappointment, we recommend making a booking.

Please let us know if you are unable to make your appointment. We require more than 24 hours notice of all cancellations, & in this instance, we will reschedule your appointment. If we are informed within 24 hours prior to your appointment, or you are a “no show”, you will be charged the appropriate cancellation fee for your chosen service. 

We will hold your booking for 5-10 mins, but failure to arrive within this timeframe will result in a 'no show' cancellation fee being applied and your appointment will be cancelled.

Artefact will not perform piercing or re insertion services on clients who are currently breastfeeding or pregnant. If you arrive to your appointment and are either pregnant or breastfeeding, your appointment will be cancelled and you will be charged the appropriate cancellation fee to the card on file.

Artefact kindly requests that you come to your appointment childfree. This is due to strict health and safety regulations in regards to our welding machine and our piercing studio where we work with sharps and hazardous waste. If you arrive at your appointment with your children, we will unfortunately have to cancel/reschedule your appointment and you will be charged the appropriate cancellation fee to the card on file.

If under the age of 18, a parent or guardian must be present to provide consent. Artefact will pierce children from the age of 8 for lobes only. For cartilage piercings, the age requirement is 16 years of age. If these terms are not met, your appointment will be cancelled and you will be charged the appropriate cancellation fee to the card on file.

Artefact will not perform any piercing services on those that have used numbing cream on the piercing site.

When booking online you will receive a confirmation email - please make sure that the correct time, date & services have been selected. Please arrive 5-10 mins prior to your appointment time to fill out any paperwork & so you can begin to select your adornments.