Am I able to return or exchange my piercing jewellery?
We do not accept returns or exchanges for change of mind due to health & hygiene reasons. We need to ensure the sterility of our jewellery to adhere to and comply with NSW health regulations. If you believe your jewellery to be faulty, please contact us at email@example.com and we can review your pieces and offer an adequate solution.
We do not accept returns in the case of a purchasing error - ie: wrong length, gauge, appropriate material or style. We recommend visiting your local piercing studio and being sized for the jewellery you wish to purchase prior to ordering. Alternatively, if you are local to our Newcastle studio, please come in and have our piercing team assess and size you in person.
What if I want to purchase my jewellery before my appointment?
We strongly recommend purchasing your jewellery at the time of your appointment so we can size you correctly and advise on appropriate styles and sizing of frontals and posts as per your anatomy. Should you choose to pre-purchase piercing jewellery prior to your appointment, it is your responsibility to bring your jewellery with the tamper-proof seal intact or we are unable to sterilise the jewellery and you will be required to purchase additional jewellery for your piercing service.
If the jewellery you have pre purchased is not a suitable length, size or style for your chosen placement or curation we will not supply a replacement, nor will we refund, return or exchange as per our returns policy. Suitability of jewellery is determined by the size of the frontal, length of the post, as well as how the shape and style will compliment your anatomy - this is discretionary and will be different for every client’s unique anatomy, with the final decision lying with the Artefact piercing team.
We have your healing and health as our number one priority and always wish to take care of our clients and give them the best service and opportunity for beautifully well healed piercings that compliment their unique anatomy rather than working against it.
What if I purchase unsuitable piercing jewellery that is the wrong size or style?
We understand that sometimes you may wish to purchase jewellery as a gift for someone special or for yourself. However, we are not able to account for incorrect sizing, wrong length, gauge, appropriate material or style, etc for online purchases as this is the responsibility of the customer. Please check with your local piercer for your correct sizing.
If you are local to the Newcastle area, we recommend coming in to our Cooks Hill atelier to be sized correctly and advised on appropriate jewellery selection.
What if I lose my piercing jewellery?
If the jewellery was fitted in house by our piercer, then we will offer a complimentary replacement for any lost jewellery within 30 days of insertion. However, if the jewellery was not inserted by us and lost or damaged as a result, we will not offer a free replacement piece - the replacement will be at the cost of the customer. It is the responsibility of the customer to ensure that all components are kept securely fitted. Attachments can become loose with wear and tear; be sure to check your pins periodically. If you lose your jewellery outside of the 30 day timeframe, a free replacement will not be offered.
What if my piercing jewellery is damaged?
If your piercing jewellery is damaged within 30 days of purchase, we will offer a complimentary repair or replacement. If your jewellery is damaged within 1 year of purchase, we will offer a complimentary repair only. If outside of this timeframe, the repair will be at a cost to the client upon our inspection of the piece.
It is the responsibility of the customer to ensure that should they wish to remove or re insert their jewellery that they attain specific and correct instruction on removal and insertion, or present to a piercing studio to have it removed or installed properly. Damaged jewellery or snapped pins from improper removal or insertion are not covered by our faulty jewellery policy but will be deemed a result of client wear and tear.